This Privacy Policy describes how Advicefrog Solutions and its affiliates (collectively, “Advicefrog Solutions,” “we,” “our,” “us”) collect, use, share, protect, or otherwise process your information/personal data through our website https://www.advicefrog.com/ (hereinafter referred to as the “Platform”). Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

1. Collection of Personal Data

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. The information we may collect includes, but is not limited to, personal data provided during sign-up/registration or using our Platform, such as:

• Name, date of birth, address, telephone/mobile number, email ID, and/or other identity verification information.
• Sensitive personal data, such as bank account or credit/debit card details, payment instrument information, or biometric information (e.g., facial features or physiological information), provided with your consent in accordance with applicable laws.

You always have the option not to provide information by choosing not to use a particular service or feature on the Platform. We may also track your behavior, preferences, and other information you provide on the Platform, which is aggregated and analyzed. We may collect information related to your transactions on the Platform and third-party partner platforms. If a third-party business partner collects your data directly, you will be governed by their privacy policies. We are not responsible for the third-party privacy practices and encourage you to review their policies before disclosing any information.

If you receive an email or call from someone claiming to be Advicefrog Solutions requesting personal data (such as debit/credit card PINs or banking passwords), we urge you not to provide such information. If you have already disclosed such details, please report it immediately to the relevant law enforcement authorities.

2. Use of Personal Data

We use personal data to:

• Provide the services you request.
• Assist sellers and business partners in fulfilling orders and enhancing customer experience.
• Resolve disputes, troubleshoot problems, and inform you about product/service updates, offers, and promotions.
• Customize your experience, detect and protect against fraud, and enforce our terms and conditions.
• Conduct marketing research, surveys, and analysis.
• Respond to legal obligations or legitimate interests.

If we use your personal data for marketing purposes, we will provide you with an option to opt out.

3. Sharing of Personal Data

We may share your personal data with:

• Internal Entities within Advicefrog Solutions or its affiliates for providing services or products.
• Third-Party Service Providers such as logistics partners, payment processors, and other service providers.
• Legal Authorities in compliance with legal obligations, subpoenas, or court orders.
• Business Partners who may market to you, unless you explicitly opt-out.

These disclosures may be necessary to fulfill orders, comply with legal obligations, prevent fraud, and protect your interests. We do not control third-party privacy policies, so we recommend reviewing their privacy practices before sharing any data.

4. Security Precautions

We adopt reasonable security practices to protect your personal data from unauthorized access, loss, or misuse. While we use secure servers and encryption methods, no data transmission over the internet is entirely secure. By using the Platform, you accept the risks associated with data transmission over the internet.

You are responsible for maintaining the confidentiality of your login credentials.

5. Data Retention and Deletion

You may delete your account by visiting the profile and settings section of the Platform. This will result in the loss of all information associated with your account. In cases of pending grievances, claims, or services, we may delay or refuse the deletion of the account. Once deleted, you will lose access to your account.

We retain your personal data only for as long as necessary for the purposes for which it was collected, or as required by law. However, we may retain data to prevent fraud, future abuse, or for other legitimate purposes. Data may also be retained in anonymized form for research and analytical purposes.

6. Your Rights

You may access, rectify, and update your personal data through the features provided on the Platform.

7. Consent

By visiting our Platform or providing your personal information, you consent to the collection, use, storage, disclosure, and processing of your information in accordance with this Privacy Policy. If you disclose personal data of others, you represent that you have the authority to do so.

You also consent to receiving communications from Advicefrog Solutions and our affiliates via SMS, instant messaging apps, calls, and email for the purposes outlined in this Privacy Policy. You can withdraw your consent by contacting the Grievance Officer at the contact information provided below. However, withdrawal of consent will not be retrospective.

8. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices or legal requirements. We will notify you of significant changes as required by law.

Contact Information: For any concerns or to exercise your rights under this Privacy Policy, please contact our Grievance Officer at [Grievance Officer’s contact information].

This Privacy Policy outlines the collection, use, sharing, and protection of your personal data by Advicefrog Solutions. Please review it periodically for any updates.